Frequently Asked questions

How do I subscribe?

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Our subscriptions this year are being handled by The Box Office, ​​which was set up by the City of Kelowna to deliver a professional service to local performing arts organizations such as the KCCA.

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To purchase one or more subscriptions you have several options:

 

1. Online through The Box Office. 

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2. By phone:  Call (250) 469-8940 

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3.  In person: Visit one of two locations

 

• Kelowna Community Theatre Box Office (Regular Hours: Monday to Friday | 10 a.m. - 3 p.m.) 

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• Rotary Centre for the Arts Box Office (Regular Hours: Monday to Friday | 1 p.m. - 4 p.m.) 

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If you need help, you can phone during regular office hours, or email them at ​boxoffice@kelowna.ca

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How much does a subscription cost?

 

The cost for the five concerts of the 2026-2027 season, which runs from September 12, 2026 to April 10, 2027, is just $120 per person, plus The Box Office's service fee of $9.20 (which includes tax).

 

If you purchase your subscription before April 30, 2026, you receive a $10 early-bird discount.

 

Subscriptions for children under age 19 cost only $60 plus a $6 service fee charged by The Box Office.

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Which payment methods are accepted?

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You may pay by credit card (Visa, Mastercard or American Express).

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If you purchase your subscription in person, you may also pay by debit card, cash or cheque.

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How have your subscription prices changed over the years?

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Longtime members will appreciate how little our prices have risen, even over many years when the cost of everything else seems to have soared.

 

Indeed, this is the fourth consecutive year we have been able to offer our exceptional concert series for the exact same nominal price of $120, with a further $10-discount for early-bird purchases and a half-price rate for children and youth.

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This is a tribute to the enormous effort invested by our all-volunteer management team. Unlike other concert presenters, we receive no outside funding, either private or public; we operate exclusively through our membership/subscription revenues.

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Why are you now charging a service fee?

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If you renew your membership/subscription before April 30 this year, you will be paying $110, plus a $9.20 fee to The Box Office, for a total of $119.20. On May 1, the price goes up to $120, plus a $9.20 fee, for a total of $129.20 for the entire five-concert season.

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Our Board of Directors chose to go this route for several reasons:

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1. We believe you will receive excellent service for this charge because...

 

a) The online platform is clean and intuitive, and many of our patrons appreciate the convenience of mobile tickets that they can print at home, or simply stash away in electronic form in their Apple or Google Wallets, or elsewhere on their mobile phones.

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b) If you prefer to obtain old-fashioned paper tickets, and to deal with actual people, The Box Office has you covered! Only they are able to provide in-person service to our local residents, whether over the phone or at a physical box office location.

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c) The service charge you pay to The Box Office remains in our community.

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2. With an average audience now exceeding 1,000 per year, we no longer have the volunteer strength to handle so many sales, along with the usual flurry of follow-up questions relating to lost tickets and so on.

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3. As cybercrime becomes a growing concern around the world, we -- as volunteers working out of our homes -- did not want to bear the responsibility of keeping your personal and financial information safe. We are shifting the burden to a professional platform that is equipped with the safeguards necessary for so important a responsibility.  ​​