Frequently Asked questions
Frequently Asked Questions
About the Kelowna Community Concert Association (KCCA)
What is the KCCA?
The KCCA is a registered non-profit society that provides for members (subscribers) an annual five-concert season of national and international performers.
How do I become a member?
Anyone can become a member by paying a one-year membership fee, which entitles you to a five-concert season pass.
The cost for the upcoming 2024-25 season remains unchanged from last year at just $120 per person. To encourage our younger audiences, we offer memberships to school-aged kids for $30, and $60 for post-secondary students.
I am currently a season-pass holder. How do I renew?
If you subscribed to the 2023-24 season that just ended: You received an e-mail on March 26, describing next season's program and explaining how to renew your membership for 2024-25. The details may be found below.
This year we only mailed out membership-renewal forms to existing members who do not have an e-mail address.
If you are not yet a KCCA member: Simply provide your contact information through this online form and we will get back to you with precise instructions for payment.
What do you need from me?
Because we are a non-profit society registered under the BC Societies Act, we need the full names of all of our members.
We also need to get in touch with you by e-mail from time to time, for example to remind you about upcoming concerts, to let you know about any scheduling issues, and to inform you about the date and place of the society's annual general meeting. In the event we cannot reach you by e-mail, we also collect a phone number.
Lastly, we also collect your mailing address because we put your new season pass in the post to you in August, a month before the new season launches in September.
What forms of payment do you accept?
Our preference is for online Interac e-transfers through your bank.
Step 1: Set up the KCCA as a payee/recipient/contact (different banks use different terms) for e-transfers.
Step 2: The bank requires an e-mail address for the recipient of your e-transfer. The KCCA's email address for e-transfers only is:
payment@kelownacommunityconcerts.org
Please note that this address has changed. If you have previously purchased a membership via online banking, you will need to edit or update the old address in your recipients list.
Step 3: If you have set up your recipient information correctly, it should look something like this:
Step 4: You can then choose the KCCA as the recipient of your e-transfer. Follow your bank's step-by-step instructions to make the payment to us at payment@kelownacommunityconcerts.org
You will see that no security question is required because we accept payment through automatic deposits.
Step 5: In setting up your e-transfer, you will notice a memo or comments box at the end. If you are a new member -- or your contact information has changed -- please write your updated street address and phone number in that box. We need your street address in order to mail you your season pass(es) in August.
Do you accept cash, cheques or credit cards too?
We do, indeed, accept cheques mailed to:
Box 21083
Orchard Park Mall
Kelowna, BC
V1Y 9N8
If you are a new member -- or your contact information has changed -- please include your updated street address and phone number in the memo line of the cheque. We need your street address in order to mail you your season pass(es) in August.
In general, we also accept cash brought to one of our concerts, but there are no more concerts before the new season begins on Sept. 23.
Unfortunately, we cannot accept payment by credit card.
Why are your season pass prices so low?
KCCA is run entirely by volunteers, which eliminates the need for paid staff and office space. Admission to our concerts is simply by showing your KCCA membership card (which serves as a season pass) at the entrance to the theatre. There is also no assigned seating, which eliminates the need for a box office.
Do you ever sell out of season passes?
In the past, we were limited by the 853 seats in the Kelowna Community Theatre, which meant we carried a waiting list of several hundred names every year. Ahead of the 2023-24 season, we moved to the much-larger Evangel Church Auditorium at 3261 Gordon Drive, and were thus able to welcome more than 1,000 members.
At this time we are not planning to accept too many more members, in part to reduce gridlock on the church parking lot before and after performances.
If a new waiting list forms, we would take your name and notify you, if and when a spot becomes available.
How do I pick up my season pass?
No need! We will mail you your season pass in August, one month before the first concert.
About KCCA Concerts
How do you select your performers?
Our Programming Committee, which represents the KCCA membership’s demographic in age and performing-arts interests, selects only performers of national and international stature for our concerts. We work hard to present an annual lineup of musical performances that are varied in scope, from classical to modern jazz. Dance performances vary from classical ballet to modern.
When are the concerts presented?
A concert season typically runs from September to May.
Where are the concerts held?
Our concerts are held in the Evangel Church Auditorium at 3261 Gordon Drive (south of KLO Road). Free parking is available for all KCCA concerts.
What time do the concerts start?
Concerts are held on Monday evenings at 7:30 p.m. or Saturdays at 2:00 p.m.
Do you have reserved seating?
No, you may sit wherever you like, with family and friends. We do, however, have special seating to accommodate people with mobility needs; please just contact us in advance so that we can make the appropriate arrangements.
Information on Partial Seasons
Can I select and pay for individual concerts?
No, unfortunately we do not sell single-event passes.
Our subscription-based model gives us the stable, upfront revenues we need in order to assemble and deliver a balanced, varied and innovative five-concert program lineup, at an incredibly affordable price.
This special model, unique in Kelowna, has enabled us to sell out our season year after year, for more than half a century.
Well, that — plus the hard work of our many volunteers. And they, by the way, pay the same admission price as everyone else.
I just moved here and the concert season is already underway. What should I do?
If you are joining us after the start of the season, and if we still have space, we may be able to offer you a pro-rated price for the remaining concerts of the season.
Here is an example from our past season:
If you joined anytime in 2023, the cost was $120 (although there was an even more affordable early-bird special!)
If you arrived after Jan. 1, 2024, you could purchase a pass for $60 for the two remaining concerts of that season. Note, however, that such arrangements are decided by the KCCA Board of Directors on a year-by-year basis. They depend on the availability of space and are always at the discretion of our Director of Memberships.
There is one big advantage of obtaining at least a partial season pass: It puts you in line to receive our spring information about enrolment for the following year.
What if I can’t attend a performance?
We encourage you to “pass the pass”! Simply arrange to lend your pass to a friend or colleague. And, unless you’re lending your pass for the final concert of the season, make sure you get it back again afterwards!
If you can’t find someone to enjoy the concert in your place, please e-mail us. We maintain a waiting list if our season is sold out, and can often offer an unused pass to someone on the list.
This is great news for the lucky recipient of your pass. It also brings in a bit of extra revenue for KCCA. And inviting newcomers to our performances is a great form of advertising!
I have a guest coming from out of town on a concert night. Is there any way to invite her along to this one event?
If you have other local friends who are KCCA pass holders, but who are unable to attend that night, your guest is certainly welcome to borrow their pass.
On occasion, pass holders advise us in advance if they will be unable to use their pass for a given concert. In that case, we are able to repurpose their spots for a reasonable fee. Contact us if this situation might work for you.
At the discretion of the Director of Memberships, you may also be able to purchase a single-event pass for your guest for $35.
KCCA Membership
I used to have an annual membership in the KCCA; what happened to that?
When you buy a season pass, you automatically become a member for that year of the KCCA, a non-profit society registered in British Columbia. This entitles you to attend the five concerts in the season in which you are a member.
As a member of the society, you are also entitled to attend and vote at our annual general meeting, and to be eligible for election to our board of directors.
Gifts, Donations and Volunteering
Do you sell gift certificates?
Yes, we have gift certificates for sale year-round. They’re a great idea for Christmas, birthdays, Mother’s Day and anniversaries. Please e-mail us for details.
Do you accept donations to the KCCA?
Yes, and thank you for supporting the arts in Kelowna.
Every year, the KCCA in turn donates scholarships to support local music students. For further information, please contact us.
Can I volunteer for the KCCA?
Members of KCCA may, indeed, volunteer to work in the organization, and there are a wide variety of interesting positions to fill. Since the KCCA has no paid staff, our talented volunteers are the reason for our success.
Volunteers do everything from planning and promoting each concert season to welcoming members at the door.
Each volunteer knows that, without staffing and office overhead, their efforts are contributing to a high standard of concert experience at a very affordable price.
We get no outside funding from anyone — government or private-sector sponsors. In other words, we always need fresh and energetic volunteers.
If you are interested in joining us, please contact us and tell us what interests you have, and skills you could share.
For More Information
How can I get more information?
Our website, kelownacommunityconcerts.org, provides up-to-date information about upcoming performances.
You can also visit us at facebook.com/kelownacommunityconcerts
